Frequently Asked Questions and Answers erickale
Frequently asked questions
What is pet cremation?
Your pet is gently placed into our cremation chamber. After your pet’s cremation is complete, your pet’s cremains are processed into a powder in our pet cremation processor then carefully placed and sealed in a plastic bag. We then place your pet’s cremains into an upgraded urn or an urn of your choice.
With a VIP/ Private or Individual Partitioned cremation, your pet’s cremains can be returned to you or your veterinarian in our “Rainbow Bridge” velvet keepsake bag with certificate of cremation and a condolence card with a copy of the rainbow bridge poem.
Will you work with my Veterinarian?
We would be pleased to assist your veterinarian with your pets after-care. Some veterinarians work with us exclusively and many would be happy to accommodate you with your wishes to work with us. We are available to work with any veterinarian or directly with the pet owner if needed.
How much does pet cremation cost?
The cost of pet cremation is determined by the size of the pet and the options that are chosen at the time of cremation. Please contact us for pricing.
How do I know I’m getting my pet back?
From the moment your pet is picked up, your pet is paired with an identification tag and identification number that remains with your pet throughout your pet’s entire cremation process.
With a VIP/ Private cremation, we offer an option to view your pet’s cremation for an additional fee if you choose. We have a very stress free and comfortable family room for you and your family to stay during your pet’s cremation.
We would be happy to give you and your family a tour of our facility. We want you to feel comfortable leaving your beloved pet in our care. Your pet will always be treated with a caring and dignified manner.
What if my pet dies at home?
We offer pet transportation from your home. Please call us at 847-428-8144.
Can I bring my pet to you myself?
Yes, you may bring your pet to us yourself after notifying our office. We are located in East Dundee, Illinois, and available by phone at 847-428-8144.